Delivery for retail orders
All delivery charges are shown at time of ordering
Orders below £25.00 – First Class Royal Mail £2.35
Orders above £25.00 Free postage (retail only) and will be posted out by courier or royal mail depending on weight.
We aim to make and despatch your orders within 3 days for small retail orders. Please allow 2-3 days for delivery.
Trade Delivery
For Trade orders or larger orders, we aim for 7/14 days, but please let us know if your order is urgent, and we will do our best to produce it faster for you. Some items take longer to produce, ie the ‘Paint Your Own’ kits, please allow 2-3 weeks as they need time to dry. Please do allow time for us to produce orders at busy times. Larger orders will be sent via Courier for safety and speed.
All Trade orders are sent via Courier, weight dependant, and will be invoiced at time of despatch. Approx cost £5.99 / £7.99 including vat.
If you wish to order more bespoke items please email with your requirements.
In the rare instance that any items have been damaged in transit you must let us know within 3 days. After this time we will deem the items to have arrived correctly.
Payment for Trade Accounts
The first order is usually pro-forma for Trade. After that we are happy to open an account for you with payment terms being strictly 30 days from the date of invoice. We really do appreciate prompt payment. Should your account fall into arrears we may be forced to take legal action and we reserve the right to apply interest charges on overdue accounts. Failure to pay within the agreed credit terms may result in future orders being delayed and/or being placed on a pro-forma basis only.
All items remain the property of My Purple Rose Ltd until payment in full. Payment for Trade customers is by Bank Transfer only and details will be shown on your invoice.
Returns
We accept returns only on our own brand products and cards. We do need you to return them within 14 days of receipt, in pristine condition, original packaging and unopened. Postage is at your own cost. Returns after this date will not be accepted.
Any items produced with your own branding, or personalised, are non returnable, as these are made to order for each individual company. Unless we have either made an error (we are only human) or if damaged in transit. In which case we ask you get in touch with information within 7 days via email or phone. We will, of course, refund your postage costs upon receipt once checked.
Cancellation
As soon as your order is received, we aim to make a start. Should you wish to cancel your order, you need to let us know as quickly as possible to avoid any costs. Provided your order has not been dispatched at the time of cancellation there should be no costs incurred. The exception is for personalised and/or branded products; if these have been started before you inform us then sadly we would have to invoice for these, as they are unsellable to others.